Written by Maud on 2010-01-29
Our client, a high profile company is seeking to recruit an Account Relationship Representative reporting to the Regional Sales ManagerYou will be responsible for proactively working with customers and field sales account managers to support pre-sales activities, including full lifecycle customer support. Maintains liaison relationships between assigned customer(s) and internal contacts. Provides proactive support ensuring the highest level of customer satisfaction is achieved. Encourages customers to participate in the company satisfaction surveys, monitors ongoing quality concerns and encourages pro-active feedback from customers to prevent unnecessary customer escalations. Essential Responsibilities In conjunction with field sales, works to proactively drive key opportunities through the sales process. Oversees unique customer requirements and advises Operations and Sales Management of any potential problems that could significantly impact overall order and or sales revenue plans. Assists with the forecasting process to meet lead time expectations Be a central point of contact for customer complaints, returns and credit management Provides customer quotes for standard pricing, configurations, shipping freight and projects. Supports the proposal process. Fulfills customer inquiries for sample requests and literature requests Develops and provides customer specific reports regarding sales account activity as required (Customer sales activity, project status, presentations, etc.) Collects and verifies data accuracy for the Business Review process. Assist in the resolution of payment issues between customer and the company's Account Receivable department, to ensure lowest level of days outstanding is achieved