Call Center Executive at Aramex Intl
Written by Maud on 2009-12-07
• Answer calls and assist customers in their inquiries
• Make calls to customers to arrange for delivery of their shipment
• Handle customers shipment tracking inquiries
• Register customer pickup requests
• Provide product & service information, and other information (cut off times, transit
• time, general information etc…)
• Quote customers on published rates
• Handle customer care requests incoming through aramex.com
• Respond to inquiries and reported problems and bring these problems to a satisfactory
• conclusion (resolving problems on the spot).
• Relay customer service queries and complaints to related teams.
• Promote Aramex products and services.
• Handle customer supplies requests