Jobs in UAE – We are looking for a Coordinator supporting Arabic and English speaking Customers in the Middle East and North Africa. This is a middle executive level position for someone who is passionate about assisting Customers and committed to owning the delivery of an exceptional customer care experience. You must be someone who enjoys a challenge and has had experience participating in a collaborative environment.

Primary
Responsibilities:

Customer Care Coordinator is the voice and face of the Client. You will be speaking on behalf of the Client and therefore must maintain professional and high standards at all time.

You will be responsible for attending promptly to Customer communication (mainly emails and calls) and offer a fast, effective and professional service and assistance.

You will respond to Customer communication and if necessary escalate it through other departments.

You will be responsible for logging, tracking and responding to Customer contacts within the contracted Service Level targets.

You will be responsible for updating the database with the case details and following up on it until resolved / closed.

You will be required to use various systems to provide Customers with required information.

You must be able achieve key performance objectives as identified by Clients and Management.

Salary:

For the right candidate we offer a very competitive salary and package including performance bonus, private medical insurance, ticket and annual leave along with visa and training. We believe in investing in our staff to enhance their skills and to benefit them in their long term careers.

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