Written by Maud on 2009-12-01
Our client, a government organization based in Al Ain is currently looking for an experienced Guest Services Retail Operations Manager to be part of their team. You will be responsible for the management of the day to day operation of the Food and Beverage and Retail departments. Other duties will include but not limited to Develops strategic departmental long range planning and annual budgeting for area Ensures departmental areas are operated at the highest level of quality and service, while maintaining strong fiscal responsibility Develops and monitors consistent oversight of area guidelines and procedures Assists in the development and constantly evaluates all products and pricing structures to offer our guests the best product solutions Oversees the development of departmental training, reward and recognition, and service recovery programs Maintains strong interdepartmental teamwork to accomplish park Vision and Mission Monitors and investigates all guest comments and take appropriate action to ensure each is addressed Develops and implements adequate systems to prevent loss or receipts and products Reviews and approves all plans for major special and VIP events Ensures that all Financial reports and measurement tools are being used to actively monitor income and expenses Manages and supports a team of managers, supervisors and front line guest service staff Demonstrates leadership of employees through ongoing training to include applicable laws, guidelines, business conduct and ethics and the provision of quality services to guests and employees supporting the highest level of program integrity.