Written by Maud on 2009-05-16
Jobs in UAE – About the Business :
One of the companies bearing Al-Futtaim name is IKEA.IKEA is the world’s largest home furnishings store, founded in Sweden over 60 years ago. Our operations around the world are constantly increasing with new stores and markets added to the success story.At IKEA not only our furniture is down to earth, straightforward and inspiring, but so is our work ethics. Despite being the leading home furnishing retail franchisee across the world, we at IKEA still give you the room to grow At IKEA “creating a better everyday life for the many” isn’t only our vision, it’s our way of lifeAbout the Job :
As a Home Delivery Supervisor you will manage and control the Home Delivery department which comprises of Merchandise pick-up, Home Delivery desk, Back Office and Loading bay. Your prime function will be to effectively organise and manage human, technical and commercial resources in order to ensure achievement of company objectives with a strong customer orientation and a service oriented approach. In this role you will be responsible for:
Ensuring that service levels and customer satisfaction are maintained to the highest standards Ensuring maximum support to the Sales and Logistic departments Developing, implementing and regularly reviewing the Home Delivery procedures Ensuring an efficient delivery and assembly operations for the store Budgeting and operating the fleet of trucks and assemblers Securing a safe environment for both customers and co-workers Selecting of competent staff and ensuring an effective training and development programs for the co-workers Developing, implementing and controlling all KPIs related to home delivery Liaising efficient opening/closure of the store Dealing with customer guidance and complaints and supervising all operating departments in conjunction with the rest of the store management team
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