Written by Maud on 2009-12-05
About the Business :
Al Futtaim is regarded as a pioneer in the Gulf region’s Automotive industry and encompasses every aspect of the Automotive business; from passenger and commercial vehicles and construction equipment sales and service, to used car sales and rental and leasing.A comprehensive network of showrooms and service centres covers the UAE and Gulf region providing customers with convenience, choice and the highest standards of after sales service. Al Futtaim represents some of the world’s most popular and desirable automotive brands including; Toyota, Lexus, Hino, Honda, Volvo, Chrysler, Jeep and Dodge.About the Job :
This position is based in Al Ain (UAE). The main functions of the role are as follows:
JOB ACCOUNTIBILITIES / CONTENTS:
Receive customer enquiries and identify the correct part numbers using Parts Catalog / Microfiche / Electronic Parts Catalog EPC based on customer requirement Check availability of required parts and prepare quotation where required, based on the guidelines provided by the customer and negotiate prices Conduct all transactions with customer pleasantly and courteously with an emphasis on customer service Work within agreed discount structure with regards to customer terms, taking into account sensitive areas such as credit Seek ways to increase parts and workshop sales by identifying customer needs and incremental items to sell Ensure that all parts sold and issued are in serviceable condition and suitable for their intended use Ensure all documentation related to stock movement, both routine and exceptional, is accurately recorded within the stock control system In cases of non-availability of parts, prepare special orders to Parts Division and respective branches and following up for the timely receipt Arrange for Parts delivery to customers where necessary In case of goods return by customers, process sales return as per company guidelines Maintain strong relationships with customers for protecting company’s interest and increasing sales