Written by Maud on 2009-05-10
Jobs in UAE – To develop, implement and maintain Quality Management by reviewing processes and ensuring continual quality improvement moves within the business units.
Areas of
Responsibilities:
1. Develop and Manage the Quality Strategy and align departmental and functional strategies with Quality.
2. Manage and coordinate the quality initiative of the organization through assessing the existing policies and procedures.
3. Follow-up with the internal departments and ensure compliance on quality on policies and procedures.
4. Initiate and implement the Quality Management System through regular coordination with HODs and Clients.
5. Represent organization to licensing and accrediting bodies to facilitate and coordinate licensing and accreditation processes, to ensure satisfactory completion, and to improve compliance.
6. Ensures that policies and procedures for the entire client service cycle adhere to service quality benchmarks. Maintains effective coordination and relationship and ensure satisfied value-added services to clients are provided and frequently reports satisfaction levels to management. Conduct regular customer survey in order to evaluate and improve the quality of business processes and client services. Acts as the Client’s advocate and guide within the company ensuring services meet the needs of Clients.
7. Continuously communicates with internal departments champions to follow-up and ensure compliance related to achievement on quality and client services.
8. Building internal Quality awareness amongst employees through training, workshops, focus groups and update the employee through Cyber gate.
9. Writing material, including annual reports, collateral, articles, inter and intranet copy explaining position and activities on Quality.
10. Using the Quality Policies to develop a community network, through a range of activities pitched to educate, encourage and assist clients, partners and businesses to become active in Quality aspects.