Written by Maud on 2009-12-07
About the Business :
Al-Futtaim is regarded as a pioneer in the Gulf region’s Automotive industry and encompasses every aspect of the Automotive business; from passenger and commercial vehicles and construction equipment sales and service, to used car sales and rental and leasing.A comprehensive network of showrooms and service centres covers the UAE and Gulf region providing customers with convenience, choice and the highest standards of after sales service. Al-Futtaim represents some of the world’s most popular and desirable automotive brands including; Toyota, Lexus, Hino, Honda, Volvo, Chrysler, Jeep and Dodge.About the Job :
This is an exciting opportunity for experienced Service Advisors (Bodyshop) to work for one of our primary Automotive business Al-Futtaim Motors. The main responsibilities of the role will include (but not be limited to):
Receiving customer vehicles for service and repair jobs and raising repair orders on internal system with regards to the Bodyshop Providing detailed explanations and technical justifications for additional repairs with cost estimates and approval from customers Regularly following up with workshop controllers and technicians on vehicle status, updating customers regularly on progress and ensuring delivery of vehicles within proposed timeframe Raising Warranty approvals and service orders Raising special orders for parts not available and following up to keep customer informed Preparing invoices on internal systems and arranging for active delivery of vehicles Following up payments of credit customers and ensuring collection within stipulated time Regularly monitoring orders raised and ensuring timely billing Conducting post service follow up to ensure customer satisfaction.