Written by Maud on 2009-04-28
Jobs in UAE – The Systems Management Specialist will generally perform the following functions:
• Support defined technical system areas, perform custom development tasks and provide technical support for the implementation of TrakCare products.
• Responsible for the overall delivery of the System Architecture Plan and management of associated resources and activities to ensure that software is delivered and deployed in line with project requirements.
• Communicate with the appropriate groups to obtain support when required and as well standards for the implementation of TrakCare products.
Responsibilities:
• Support the process of installing TrakHealth patches/releases/builds on the required TrakHealth customer platforms in accordance with quality assurance protocols and Service Level Agreements as agreed with the customer for software release authorization and installation.
• Develop custom/site specific software such as JavaScript, user defined functions, interfaces, reports, extracts, data migration scripts and conversions.
• Provide technical support for custom development i.e. JavaScript, user defined functions, interfaces, reports, extracts, data migration scripts and conversions.
• Provide technical support for troubleshooting and performance analysis for implementations.
• Monitoring and responding to Technical Team calls on the TRC logging system.
• Supporting and testing of TrakCare internal and external utilities, e.g. patching tool, print service etc
• Assistance to Presales for any technical request such as architecture, configuration, hardware sizing etc
• Responsible for participating in on-site technical training if required
• Responsible for participating in on-site technical implementations if required
• Responsible for participating in the on call 24 hour roster service
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