Written by Maud on 2009-09-12
Jobs in UAE – The Company :
Honda has been a strong and popular brand in the United Arab Emirates (U.A.E) since it was first introduced here in the 1970′s by the Al-Futtaim family. Under the control of the Al-Futtaim Group Honda’s presence in the market has grown considerably aided of course by excellent products – cars, motorcycles and power equipment.Trading Enterprises is the sole distributor for all Honda products in the UAE and has a nationwide network of showrooms and workshops right across the UAE. This enables all people of the UAE to experience and enjoy the Honda range of products easily and conveniently.The Role :
Based in Dubai’s prestigious Festival City offices the main responsibilities of this role include:
Job Specifications:
Handle all incoming telephone communications, noting reasons for call and forwarding to relevant team members, subject to availability Provide excellent customer service as per company policy and procedures Resolving customerqueriespromptly, within company guidelines, before escalating to higher level if necessary Attend to customer needs, understand their requirements so that maximum number of enquiries are handled quickly and forwarded on responsibly Logging calls (including time, date and caller details) Maintain an up to date knowledge ofpersonneland procedures Dealwith ‘drop in’ customers as quickly and proficiently as possible, by coordinating with employees and customers.