Jobs in UAE – The Company :
Hertz is the worldwide market leader in car rental and leasing. It has been in operation since 1918. With over 7,000 locations in more than 150 countries Hertz manages over 700,000 vehicles around the world.The Hertz UAE franchise started in 1993 and has grown into an operation that is the top car rental and leasing company in the UAE. Hertz has the largest purpose built rental facility in the Middle East, the largest airport counter in Dubai and the youngest fleet in the market. The company continues to strengthen its position in the market by consistently introducing innovative and customer focused services, as well as regularly training its staff at all levels.The Role :
To provide a central point of contact between HERTZ and the customer for the after sales activity and to develop and build long term business relationships. Ensuring high levels of customer service in line with company policy, procedures & standards, the ideal candidate will be able to maximise all lease and car rental opportunities through managing the customers effectively.Job Specifications:
Provide effective and efficient customer service, so that customer satisfaction levels and customer retention rates are maximised Responsible for handling the day to day activities relating to existing and new accounts Work closely with the sales team to ensure correct quotes are sent to the customer on time and regular follow up done Update necessary information on the contracts and return customer copies on time Processing orders on time and provide timely updates to the customer Follow up with the concerned department, update clients, arrange for vehicle check out Arranging Loaner vehicle and all related system and administration tasks related to it; opening agreements, closing agreements, keeping a record of all transactions Manage lease contracts expiries / extensions Maintain an up to date database of all customers with relevant and key contacts Handle day to day queries of the Customer – pricing, short term rental requirements etc Maintain and develop corporate image and reputation, whilst protecting and developing the company’s brands via suitable PR activities and own presentation

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